Return Goods Policy
Our Return Goods Policy is as follows:
1. Items acceptable for return – No Questions Asked policy are:
A. Items returned within a 10-day period from date of shipment
B. Items ordered or shipped in error
C. Defective parts
2. Items returned after the 10-day period (from the date of shipment) falls
under the Old Inventory Rule:
A standard handling and restocking fee of 25% of returned goods cost, or $30.00, whichever is greater.
3. Items not acceptable for return are:
A. Discounted items
B. Standard items that have been modified
C. Special parts
D. Damaged or used items
E. Inventory more than 6 months old from the date of shipment
F. Broken packaging
4. Item return authorization is required:
You must have a RETURN GOODS AUTHORIZATION (RGA) code from American Torch Tip before you return items. To obtain RGA Codes, please contact your sales manager, or customer service at (941) 753-7557.
ATTC does not accept returns in the month of December.
If returned goods meet all criteria a credit will be issued to the customer’s account. All credits are good towards future purchases. American Torch Tip does not issue credit card or cash credits.