Warranty & Policies

    Warranty
    American Torch Tip Company products are guaranteed against any material or manufacturing defects; and to reach your plant intact; and to give complete satisfaction under normal operating conditions.

    PHD Torch For Life Warranty
    The Torch For Life Warranty program applies to PHD Plasma High Definition products only. Follow these links to learn more about the Torch For Life Warranty and to register your PHD products.

    Returns & Refunds
    Our return goods policy is the industry standard flexible return policy:
    1. Items acceptable for return – no questions asked policy are:

    Items returned within a 10-day period from date of shipment
    Items ordered or shipped in error
    Defective parts

    2. Any items returned after the 10-day period from the date of shipment falls under the old inventory rule:

    Standard handling and restocking fee of 25% or fee of $30.00, whichever is greater

    3. Items not acceptable for return are:

    Discounted items
    Standard items that have been modified
    Special parts
    Damaged or used items
    Inventory more than 6 months old from the date of shipment
    Broken packaging

    Credits
    If returned goods meet all criteria then a credit will be issued to the customers account. American Torch Tip does not issue cash or credit card credits. All credits are good towards future purchases.

    Limitations

    We do not take returns in December
    Total returns not to exceed 5% of annual sales

    Magnuson-Moss Federal Trades Commission Improvement Act
    It is against Federal Law for an original manufacturer to void a valid warranty solely because of the use of non-original replacement parts (unless that OEM furnishes said replacement parts without charge under terms of that warranty). The end user of the products may have legal recourse against the OEM for violation of the Magnuson-Moss Federal Trades Commission Improvement Act, Public Law 93-637 (1975) specifically SEC 102(C).

    Learn more at the FTC.gov website:
    A Businessperson’s Guide to Federal Warranty Law

    For more information or to file a complaint contact:
    Phone: (202) 326-3128 Fax: (202) 326-2050

    Marketing Practices
    Federal Trade Commission
    7th & Pennsylvania Ave Room 238
    Washington D.C. 20580