Frequently Asked Questions

Please call our customer service team at (800) 342-8477 or (941) 753-7557

You will also receive a shipment notice email once order is scanned for shipment.

Please call our customer service team @ 800-342-8477 or 941-753-7557. Tracking numbers are listed on your invoice.

Please call our customer service team @ 800-342-8477 or 941-753-7557

You may also email us at customerservice@attcusa.com or use our Cart function from our website for quotes. We sell exclusively through a distributor network. So if you are an end-user we will refer you to your preferred distributor.

Please call our customer service team @ 800-342-8477 or 941-753-7557

We can send a confirmation to your email address or fax. The acknowledgement is sent via an automated service as soon as your order is entered into our system.

Please call our accounts receivable department at 800-342-8477 or email accountsreceivable@attcusa.com.

ATTC maintains a large inventory of most products. We pride ourselves on shipping 95% of our orders same day and complete.

We do not have a cut-off time. We always attempt to get any Next Day Air shipment out. Our UPS pick up is between 4-5pm EST.

Our minimum order amount is $75.00

ATTC would be happy to drop ship to your customer.

No, just our standard shipping charges apply.

We currently do not offer e-Commerce to our Distributors from our website but you can request a quote directly from our website. A quote will be emailed to you.

Check, Credit Card, Wire Transfer, ACH

We sell our products in USD, GBP and Euro.

Yes, you can pay with a credit card. ATTC accepts Visa , Master Card, American Express and Discover.

Yes, Our Accounts Department is happy to provide you with a statement of account. Please email: accountsreceivable@attcusa.com

Yes, please contact your sales representative to discuss.

You can find distributors closest to you using our distributor finder or you may contact customer support at 941-753-7557.

Yes, you can get samples for Plasma, MIG and Oxy-Fuel items using our Risk Free Trial Samples program. Request items using our online order forms:

  • Plasma items
  • MIG items
  • Oxy-fuel items

Or, call your Sales Representative at (941) 753-7557 and ask about the Trial Samples program.

Please call our customer service team @ 800-342-8477 or 941-753-7557

You may also email us at customerservice@attcusa.com

Please call our customer service team @ 800-342-8477 or 941-753-7557

You may also email us at customerservice@attcusa.com

You must ask us for a return goods authorization (RGA) code before you return products. To obtain an RGA Code, please contact your sales representative, or call (941) 753-7557 and ask for customer service.

Complete information about our Return Policy can be found here.

We have a 10 day No Questions Asked return policy that covers items returned within a 10-day period from date of shipment. After 10 days, items can be returned for a handling and re-stocking fee. There are some items, like damaged or used goods, that are not acceptable for return.

Complete information about our Return Policy can be found here.

You must get a return goods authorization (RGA) code before you return products. Please contact sales representative, or customer service, for return authorization.

Yes. American Torch Tip guarantees all of its products against material and manufacturing defects, to reach your facility intact, and to offer complete satisfaction under normal working conditions.

See our warranty coverage here.

You can order our hard-bound catalog of thousands of parts from hundreds of brand names on our catalog order form.

Proposition 65 (Or "Prop 65") requires businesses to provide warnings to Californians about significant exposures to chemicals that cause cancer, birth defects or other reproductive harm. These chemicals can be in the products that Californians purchase, in their homes or workplaces, or that are released into the environment. By requiring that this information be provided, Proposition 65 enables Californians to make informed decisions about their exposures to these chemicals.

American Torch Tip does its best to inform, educate and protect its customers by placing this warning on items that may contain chemicals that are known to the State of California to cause cancer, birth defects or other reproductive harm.

For even more information on Proposition 65 and the chemicals that are included on their list, click here.