Order Entry/Customer Service Professional

About The Job

  • American Torch Tip Company is seeking a dedicated team player to join our dynamic team as an Order Entry/Customer Service professional. In this role, you will have the opportunity to collaborate closely with internal and external stakeholders, utilizing your exceptional communication and problem-solving skills to provide top-notch support and service. Bilingual a Plus. We foster a positive work environment and offer competitive compensation and benefits, including various health benefit plans, a company-matched 401(k) program, Paid Time Off, and monthly employee recognition events.

As an Order Entry/Customer Service team member at American Torch Tip, your typical day will involve engaging with customers via telephone, email, online chat, or in person. You will actively listen to their needs, offer product or service information, and efficiently process orders and quotes. Should a customer issue exceed your expertise, you will readily route it to the appropriate specialist or team member for resolution. Your commitment to resolving customer problems and concerns will be essential, and you will maintain detailed records of customer interactions and inquiries. Additional assigned duties may also be part of your role.

American Torch Tip Co is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, marital status, age, national or ethnic origin, veteran or disability status, or other protected characteristic.

Job Type: Full-time

  • 8-hour shift (8:30am – 5:00pm)
  • Monday to Friday


  • Customer Service: 1 year (Preferred)
  • Order Entry: 1 year (Preferred)

Job Type: Full-time

Pay: From $18.00 per hour


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance


  • Monday to Friday

Ability to commute/relocate:

  • Bradenton, FL 34203: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • Do you type at least 50 words per minute?
  • How many years of experience using Microsoft Excel?


  • High school or equivalent (Required)

Work Location: In person